Terms of Service

These Terms of Service ("Terms") govern your access to supportpathpro.life and your use of guidance services offered by Support Path Pro ("we", "us", or "our") from our office at 298 Tiong Bahru Road, Singapore. By using this website or engaging our guidance services, you agree to these Terms. If you do not agree, please do not use the website or our services.

1. About our service

Support Path Pro provides independent information and guidance about social assistance programmes available in Singapore, including financial aid, housing support, caregiving programmes, employment assistance, and community resources. We help residents understand eligibility criteria, prepare documentation, and navigate application processes administered by government agencies and community partners.

We are a private guidance service. We do not administer government programmes, make eligibility decisions, or guarantee approval of any application submitted to third-party agencies.

2. No affiliation with government agencies

Support Path Pro is not affiliated with, endorsed by, or operated on behalf of the Ministry of Social and Family Development, Housing and Development Board, Central Provident Fund Board, Workforce Singapore, Ministry of Health, or any other government entity. Programme names referenced on this website belong to their respective administering bodies. We provide explanatory guidance based on publicly available information.

3. Website use

You may browse this website for personal, non-commercial purposes related to understanding social assistance options in Singapore. You agree not to:

• Use automated tools to scrape content in bulk or overload our servers;
• Attempt to gain unauthorised access to restricted directories, form logs, or server infrastructure;
• Submit false, misleading, or fraudulent enquiries through the contact form;
• Reproduce substantial portions of our content for commercial redistribution without written permission;
• Use the website in any manner that violates applicable laws in Singapore.

4. Guidance services

4.1 Nature of guidance

Our advisors provide general information about social assistance programmes and practical document preparation support. This does not constitute legal advice, financial advice, medical advice, or tax advice. For matters requiring licensed professionals — such as legal disputes, debt restructuring, or clinical treatment decisions — we may signpost appropriate services but do not provide those services ourselves.

4.2 No guaranteed outcomes

Eligibility for government programmes and community assistance is determined solely by the administering agency based on its criteria at the time of assessment. We do not guarantee that following our guidance will result in approval, specific benefit amounts, or particular processing timelines. Programme rules change and individual circumstances vary.

4.3 Your responsibilities

You are responsible for providing accurate information during consultations and for verifying current programme requirements with administering agencies before submitting applications. You must notify us if material circumstances change so we can update guidance recommendations accordingly.

5. Appointments and office visits

Walk-in consultations are welcome during published office hours subject to advisor availability. Scheduled appointments receive priority. We may reschedule appointments due to staff illness or public holidays with reasonable notice. Please arrive on time; late arrivals may need to rebook if subsequent appointments are scheduled.

Initial guidance sessions at our Tiong Bahru office are provided without charge. Extended document preparation or repeat consultations for complex multi-agency cases may involve a service fee communicated before the session begins. We do not charge fees for referring you to free government or community programmes.

Our office maintains a comfortable waiting area with seating and reading materials about assistance programmes. If you require wheelchair access or assistance navigating to our suite on level five, please contact us in advance so we can ensure lift access and staff availability to meet you at reception.

6. Contact form and communications

When you submit the contact form, you agree that we may use the information provided to respond to your enquiry. We aim to respond within two business days for standard enquiries. Urgent matters involving immediate safety should be directed to emergency services or crisis helplines rather than awaiting our response.

Email communication over the internet is not fully secure. Avoid sending complete NRIC numbers, full bank account details, or sensitive medical records by email unless we confirm an appropriate secure channel.

7. Intellectual property

Website content including text, layout, graphics, and programme summary materials is owned by Support Path Pro or used under licence. Government programme names and official criteria remain the property of their respective administering bodies. You may print individual pages for personal reference but may not republish our content as your own guidance materials.

8. Third-party links and referrals

Our website and guidance sessions may reference or link to external websites operated by government agencies, SSAs, and community organisations. We are not responsible for the content, availability, or privacy practices of third-party sites. Following our referral suggestions does not create a partnership between Support Path Pro and the referred organisation.

9. Disclaimer of warranties

This website and our guidance services are provided on an "as is" and "as available" basis. While we strive to keep programme information current and accurate, we make no warranties — express or implied — regarding completeness, accuracy, or fitness for a particular purpose. Programme details on this website may lag behind official announcements.

10. Limitation of liability

To the fullest extent permitted by Singapore law, Support Path Pro shall not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or reliance on our guidance, including loss of benefits, application rejections, or delays in agency processing. Our total liability for any claim relating to our services shall not exceed the amount you paid us for the specific consultation giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for death or personal injury caused by negligence where such limitation is not permitted.

11. Indemnification

You agree to indemnify and hold harmless Support Path Pro from claims arising out of your misuse of the website, submission of false information to us or to third-party agencies, or violation of these Terms.

12. Severability

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent.

13. Privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms by reference.

14. Governing law and disputes

These Terms are governed by the laws of Singapore. Any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore. We encourage you to contact us first to resolve concerns informally before initiating formal proceedings.

15. Changes to these Terms

We may update these Terms when our services evolve or legal requirements change. The "Last updated" date indicates the latest revision. Continued use of the website after changes constitutes acceptance of the updated Terms for new interactions.

These Terms constitute the entire agreement between you and Support Path Pro regarding use of this website and our guidance services, superseding any prior oral or written understandings on the same subject matter.

16. Contact

Questions about these Terms may be directed to our Tiong Bahru guidance office. We welcome feedback that helps us improve clarity and accessibility of our service conditions.

Support Path Pro
298 Tiong Bahru Road, #05-01, Singapore 168730
hello@supportpathpro.life
+65 6226 3159